Go to Dashboard > Insights and click the Stripe Activity button to see your transactions and settlement time. It will prompt you to enter the security code sent to the mobile device used to set up the account.

You can also log in from this Stripe Express link

Additional users can be added to the Stripe account: Learn how

For iOS, go to the App Store and download the Stripe Express app.

Check here for updates on Android availability.

Each order includes all of the transaction details. The payment section will include the amount, fee, and net amount that will be settled. If you are processing with multiple processors, in hybrid mode, you can identify what is a Stripe transaction
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From the sidebar menu, go to Dashboard > Reconciliation

The Reconciliation page will display results for the date range queried.

You can filter at the top for the date range you want to reconcile. You can select individual days or conveniently select the 'All' button the check the entire date range at once.

Select the displayed dates to get a list of the orders settled in the batch and click the Details button to see a full accounting of all charges. Use the Export button to export the report.

Click on the day to see a detailed list of all orders that settled in that batch

If you would like to export a reconciliation report that shows a deeper level of detail for orders, including columns for sales, tax, shipping, discounts, and more, go to Dashboard > Orders and filter for the Orders that are processed (i.e., All Processed), the time period you want, and then click the Submit button. Next, in the Export button dropdown at the top, click 'Monthly Reconciliation'.
​Please note: The data in the summary at the top of the export won't perfectly match the data reported below it. This is because the detailed amounts in the lower section show all data for the orders for the current date, while the summary at the top includes order changes for the filtered time period. That means that the summary could exclude amounts reported before the time frame filtered, while products that were added before the filtered time period would be presented in the bottom data.
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The authorization will be held for 48 hours before the funds are released. After that time, the card cannot be charged, so make sure to take a full capture.

​Stripe Link provides a universal way to save cards. Link is Stripe’s fast-checkout solution. It securely saves and auto-fills the customer address and payment details, with support for credit cards, debit cards, US bank accounts, and other payment methods. Customers can save their shipping and payment details on your site or the checkout page of a different business - Link saves and auto-fills the information on any site where Link is enabled. The Link option is intended to be used and set up directly by the customer exclusively, so your staff would not be doing this.
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If a card issuer declines a payment, they might provide a reason through the use of a decline code. See Stripe's recommendations on Next Steps.

Dispute notifications and management are available for accounts that are using Stripe for merchant processing.

When a customer dispute over a charge arises, you will receive a visible notification of the dispute in the VinesOS console in the notification area. (Note that the word 'Dispute' appears, but the number icon on the bell does not refer to the number of disputes, but the number of notifications you have).
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A 'Payment Dispute' link will appear in the dropdown notification list when you click on the bell icon. It will show the number of disputes that require action. You can manage and respond to these disputes online.
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Clicking on the Payment Dispute link will take you to the Orders page, where you can view the disputed order.
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In the order, scroll down to the bottom to the Disputed section, where you can see more information and prompts to take action. You can either accept the dispute or submit your response to the dispute.

Read Stripe's Responding to Disputes Article to understand how best to respond to the dispute. This is critical to understand in order to try to win the dispute.

Product Description field: Enter the product, club, or subscription the customer purchased or signed up for.

Note field: Search for any order history or signup record from the customer, check the timestamp on signup, and include this in the Note field. If it was shipped, include the tracking information.

** Upload documentation: This is the most important document. Before doing this, read Dispute Best Practices. Be sure to combine as much documentation as you can into ONE file. The Best Practices article explains how to combine evidence to make one PDF file. Some things you can combine into a single PDF file:

The allowed file formats are pdf, zip, txt, doc, docx, png, jpg, gif, jpeg, and bmp. The maximum file size is 5MB.

Hit Submit Response to Dispute to provide the information to Stripe.

Hit Accept Dispute if you wish not to challenge the dispute.

Outcome

When the bank's decision is made, the order will be updated. If the case is won, the funds will be deposited back into your account. If lost, the funds will not be returned to your account.

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