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Set up Custom Dining Options to manage pickup orders
Set up Custom Dining Options to manage pickup orders
Updated over a week ago

1, Ask Revel Support (415) 744-1433 to turn on your Dining Options, to display on the ipads. Note: Tell them you do NOT want it to force the dining option selection on every order. Check an order to make sure it is displaying for you.

2. Enable online pickup: Go to Settings and search for "Pickup" and check 'Pickup Ordering'

3. Call or email Revel  Support and ask them to set your custom dining options as: 

CUSTOM DINING OPTION                 RENAME
ID4 - DRIVETHROUGH                          'Hold for pickup'
ID6 - OTHER                                           'Received'

4. Make sure your settings on Revel allow you to modify closed orders. Vines OS orders will sync to the iPad as Closed. If this is not done, the Dining Option button will be grayed out/inactive.

>>Go to Management Console Settings -> Advanced POS Settings -> Do not allow modification of closed orders - UNCHECK this. SAVE.

Vines OS orders need to be reopened in order to mark as Received. Vines OS resets the order to the original closed date so it does not impact reporting, but the date it was marked picked up, along with the staff name who did it, will be shown on the order in Vines OS.

When a member comes in to pickup, you change the order Dining Option from 'Hold for Pick up' to 'Received' and it will sync back to Vines OS as picked up, at the end of the day sync.  (You can ask Revel to set this label as anything, such as "Picked Up" but keep in mind this will also show as the status on all orders from Vines OS that were shipped as well as those that have been picked up. This is the status for any order that is not "Hold for pickup", whether it was shipped or picked up.) 

5. After Revel has renamed the custom dining options for you, you can choose what dining options to include on the POS, and set the display. On the Management Console settings go to: Establishment > Stations > Order/Payment options tab -- and move the new button to your display by dragging it over.



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