For security, POS PIN access is connected to the public IP address assigned to your location’s internet connection. If your Internet service provider has updated your IP address, this can prevent you from logging in to the point of sale. You must log in to the VinesOS dashboard and update the IP address. This is a very quick procedure and can be done once and will apply to all users.
Update your location’s IP address
From a device connected to the same internet network as the POS, select Login with password and sign in to the VinesOS Dashboard.
If you do not know your password, select Login without a password. You will need access to the email address associated with your account.
Go to Inventory → Locations.
Select the affected location and scroll to the IP Address field.
Click My IP. VinesOS will automatically detect and enter your network’s current public IP address.
Click Save.
If you know your username and password, log in.
The updated address applies to all staff users at that location, so each user does not need to repeat these steps.
Return to the login screen and try signing in to the POS with your PIN again.
Doing this will change the IP address for all staff users, so each user does NOT need to do this IP address update to log in.
Very important: Remember to click Save.
Then, simply log out. Go back to your login screen. And try your password again.
If “My IP” enters an IPv6 address
VinesOS POS PIN login currently requires a public IPv4 address. If My IP enters an IPv6 address, updating and saving the location may not restore PIN access.
Examples:
IPv4 looks like 192.168.1.1
IPv6 looks like 2001:0db8:85a3:0000:0000:8a2e:0370:7334
The IPv4 address displayed in an iPad’s Wi-Fi settings is normally a private address used only within your local network. Entering that address manually in VinesOS will not resolve the issue.
Contact your internet service provider and ask whether they can enable either:
A public IPv4 address
Dual-stack service that provides both public IPv4 and IPv6 connectivity
Once your provider has enabled public IPv4 access, return to Inventory → Locations, click My IP, save the location, and try your PIN again.
Temporary workaround/Quick Fix: Remember PIN
While waiting for your internet provider to enable public IPv4 access, complete the following steps once on each iPad:
Sign in using the regular Dashboard login instead of a PIN.
Open the POS.
Select Remember PIN when prompted. If you are already in the POS, select the user icon in the upper-right corner and choose Remember PIN.
This stores PIN authorization locally on that device, allowing staff PINs to continue working even if the location’s public IP address changes.
PIN access may need to be remembered again if browser cookies or website data are cleared, private browsing is used, or the saved authorization expires. This creates a cookie that stores your IP address and keeps your PIN login valid for approximately seven days (or longer, depending on your browser's cookie settings).
This feature is handy if your Internet IP address changes frequently.
This ensures that all staff PINs on the device remain valid even if your IP address changes, since the PIN is stored locally in your device's cache.
If you still cannot access the POS after following these steps, contact VinesOS Support.
