Club Member Notifications
Notification Title | Notification Trigger | Recipient | Enable/Disable Options |
New Member Welcome (to member) | When a new club member signs up by themselves, OR when an admin adds a new member | Club Member | To enable/disable, in General Settings, search for: 'Don’t send member welcome email' |
Credit Card Expired (to member) | When an order attempts to process and charge a customer's card on file, and the card has expired | Club Member | To enable/disable, in General Settings, search for: 'Disable invalid CC member email alert.' |
Forgot Password (to member) | When a member clicks the 'Forgot Password' link | Club Member |
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Member Online Cancellation (to member) | Automatically sends when a member cancels their membership online | Club Member |
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Member Cancellation Confirmed (to member) | When a user on the dashboard cancels a member account. | Club Member | To enable/disable, navigate to General Settings and search for: 'Notify Member on membership cancellation.' |
New Membership (to club manager) | When a new member has signed up, OR been added by an admin | Club Manager |
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Membership Updates (to club manager) | When the member changes their club or information online | Club Manager | To enable/disable, in General Settings, search for: 'Disable Member updates notification.' |
Member Online Cancellation (to member) | Automatically sends when a member cancels their membership online, OR an admin cancels the account | Club Manager |
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Welcome Free Club Email (to member) | Automatically sends to a new free club member when they sign up on their own | Club Member |
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Gift Membership Notifications
Notification Title | Notification Trigger | Recipient |
Gifted Club Member Welcome (to recipient) | When a Wine Club Membership is Gifted | Gift Recipient (Member) |
New Gift Club Member (to admin) | When a Wine Club Membership is Gifted | Admin (Main email) |
New Gift Club Order (to club manager) | When a Gift Club order is placed | Club Manager |
Gift Club Order Processed (to giver) | When a Gift Club Order is processed | Gift Giver |
Gift Club Processed (to recipient) | When a Gift Club Order is processed, and the recipient is having their order shipped to them | Gift Recipient (Member) |
Gift Club Pickup Processed (to recipient) | When a Gift Club Order is processed and ready for pickup | Gift Recipient (Member) |
Gift Club Shipping Tracking (to recipient) | When a Gift Club Order is processed and shipped | Gift Recipient (Member) |
Gift Club Membership Expired (to recipient) | When a Gift Club Membership has expired | Gift Recipient (Member) |
Gift Club Membership Expired (to admin) | When a Gift Club Membership has expired | Admin (Main email) |
Gift Card Notifications
Notification Title | Notification Trigger | Recipient |
Gift Card Received (to recipient) | When a gift card is purchased online or on the POS & is emailed | To Recipient |
Gift Card Order Placed (to admin) | When a gift card is ordered online | To Admin |
Gift Card Order Placed (to gift giver) | When a gift card is ordered online | To Gift Giver |
Subscription Notifications
Notification Title | Notification Trigger | Recipient |
Subscription Order Placed | When a subscription order is placed (subscribed to a renewal period on checkout) | To Subscriber |
Subscription Order Processed | When a subscription renewal order is processed | To Subscriber |
Order Placed Notifications
Notification Title | Notification Trigger | Recipient | Enable/Disable Options |
Order Placed (to customer) | When an order is placed on the web store | To Customer/Member |
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Pickup Order Placed (to customer) | When a pickup order is placed on the web store | To Customer/Member |
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Abandoned Cart Order Reminder (to customer) | When a customer leaves their shopping cart unattended for a designated period of time (Customizable) | To Customer/Member | To enable/disable, in General Settings, search for: 'Abandoned Cart Reminder term in days.' |
Order Placed (to admin) | When an order is placed on the web store | To Admin |
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Pickup Order Placed (to admin) | When a pickup order is placed on the web store | To Admin |
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Order Updated
Notification Title | Notification Trigger | Recipient | Enable/Disable Options |
Club Order Updated by Member | When a member's club order is updated (Shipping) | To Admin |
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Pickup Club Order Updated by Member | When a member's club order is updated (Pickup) | To Admin | To enable/disable, navigate to General Settings and search for 'Send member notification on club order pickup.' |
Order Declined
Notification Title | Notification Trigger | Recipient |
Club Order Process Declined CC | When a member's club order couldn't be processed due to a declined card (Shipping) | To Member |
Club Pickup Order Process Declined CC | When a member's club order couldn't be processed due to a declined card (Pickup) | To Member |
Order Processed Notifications
Notification Title | Notification Trigger | Recipient | Enable/Disable Options |
Order Processed (to customer) | When an order is placed by a non-member (Shipping) | To Customer | To enable/disable, in General Settings, search for: 'Disable payment processed confirmation' |
Pickup Order Processed (to customer) | When an order is placed by a non-member (Pickup) | To Customer |
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Club Order Processed (to member) | When a club order is processed (Shipping) | To Member | To enable/disable, in General Settings, search for: 'Disable billing notification on processing' |
Club Pickup Order Processed (to member) | When a club order is processed (Pickup) | To Member |
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Club Order Picked Up (to member) | When a club order is picked up | To Member | To enable/disable, in General Settings, search for: 'Send member notification on club order pickup' |
Refund/Surcharge Notifications
Notification Title | Notification Trigger | Recipient | Enable/Disable Options |
Order Refund/Surcharge (to customer) | When an order is refunded or a surcharge is added to a non-member order (Shipping) | To Customer |
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Pickup Order Refund/Surcharge (to customer) | When an order is refunded or a surcharge is added to a non-member order (Pickup) | To Customer |
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Club Order Refund/Surcharge (to member) | When a club order is refunded or a surcharge is added to a member's club order (Shipping) | To Member | To enable/disable, in General Settings, search for: 'Disable club order update customer alert' |
Club Pickup Order Refund/Surcharge (to member) | When a club order is refunded or a surcharge is added to a member's club order (Pickup) | To Member |
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Shipment Tracking Notifications
Notification Title | Notification Trigger | Recipient |
Notify Order Email Shipping Tracking | When an order placed through the web store or POS is shipped | To Customer/Member |
Notify Order Email Club Shipping | When a club order is shipped | To Club Member |
Shipping Returned | When a shipped order is marked as returned | To Customer/Member |
Tracking notification on scan (to customer) |
| To Customer |
Order Voided Notifications
Notification Title | Notification Trigger | Recipient |
Order Voided | When an order is placed on the web store or POS and is then voided/refunded (Shipping) | To Customer/Member |
Pickup Order Voided | When an order is placed on the web store or POS and is then voided/refunded (Pickup) | To Customer/Member |
Club Order Voided | When a club order is voided/refunded (Shipping) | To Member |
Club Pickup Order Voided | When a club order is voided/refunded (Pickup) | To Member |
POS Order Notifications
Notification Title | Notification Trigger | Recipient |
POS Order Placed | When a POS order is placed | To Customer/Member |
POS Order Placed | When a POS order is placed | To Admin |
Event Notifications
Notification Title | Notification Trigger | Recipient | Enable/Disable Options |
Event Reminder | (Customizable) Will trigger when the set reminder date is hit | To Customer/Member | To enable/disable, in General Settings, search for: 'Reservation reminder email' |