On either the Member login page, or by clicking Login in the footer of your Vines OS site, click on "Forgot Password".
Enter your email address and a new temporary password will be emailed to you.
Now change your password: 

STAFF:
Admins can change password when they login by going to the Profile link under the Profile (head icon) in top right. 

HOW TO INSTRUCT STAFF:
Do not use the same password as they do for other logins. Do not share logins or passwords. This is not PCI compliant and against our terms of use.
Use a password that has 8 characters, use at least one number, one uppercase letter, one lowercase letter and one special symbol. 

HOW TO INSTRUCT MEMBERS  TO SET A PASSWORD, WHEN INTRODUCING YOUR NEW CLUB SOFTWARE

On initial notification about your new club software  to members, ask them to go set up a Password reset page, which is  your Vines OS domain with the following at the end of the URL:
/user/password/
so for example it will be like:
https://YOURDOMAIN.vinesos.com/user/password/
and it should look similar to this:
https://go.vinesos.com/user/password/

They will just enter the email that you have on file for them. They will get an email that takes them to a Password page like this:

Enter the temporary password  from the email in the Original Password field, and enter a NEW secure password which includes: 8 characters, with at least one number, one uppercase letter, one lowercase letter and one special symbol. Confirm password.
This will become your new password.

Here is a Video (Internal for you, not to be shared with members) on how your members will reset their password:

<a href=https://julesrobbins-v7v9j.hippovideo.io/video/play/TQswGESkr4YSnLWmn-loDJ6CitdoGxhMo5pxkQUFZ8E?utm_source=hv-campaigns&hreferer=private&_=1603145707486&"/>

Watch Video


HOW TO INSTRUCT MEMBERS TO RESET THE PASSWORD IF THEY CANNOT LOGIN

 

On the member login page, click "Forgot Password".
Enter your email address and a new temporary password will be emailed to you.

Enter the temporary password in the Original Password field, and enter twice a NEW secure password which includes: 8 characters, with at least one number, one uppercase letter, one lowercase letter and one special symbol.  This will become your new password.


NOTE: In the event an admin or member has hit Password Reset/Forgot Password multiple times, the emails received may appear as one email or stacked emails.  In this scenario, the member must use the most recent email & password.  Once the new temporary password has been set, is the one that must be used, not the previous one.

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