I'm trying to create a club shipment and Vines OS shows the product is "Not avail" at the Revel location.
In order for the products to be included in the club shipment, they must be available on the Revel POS. This alert is indicating that you should not include these items, because they have not been synchronized over to Revel. What this warning usually indicates is that a product has been created on Vines OS, and has not been synchronized over to Revel. Therefore if you create the club shipment with this product in it, the orders will not synchronize, because the product does not exist on Revel. If this happens, before submitting a ticket, you must check if your Vines OS Dashboard is properly configured to sync products to Revel.
- Go to Vines OS> RevelPOS > POS Items
- In "Put Vines OS Products in Revel Subcategory" dropdown, make sure you have selected a SUBCATEGORY on Revel. This is where Vines OS will put newly created products from Vines OS on Revel. You can always move the product into a different subcategory, but Vines OS needs one subcategory to push the products to initially.
- Now go to RevelPOS > POS Settings and toggle on "Start sync process". Do this only once per day to avoid going over your daily API call limit.
- Return to the Club shipment/processing Dashboard and confirm the product is now available on Revel. This may not be immediate, depending on the number of server calls required, so please give it an hour before submitting a ticket.