If your Internet service provider has updated your IP address, this can prevent you from logging in to the point of sale. You must log in to the VinesOS dashboard and update the IP address. This is a very quick procedure and can be done once and will apply to all users.
1. Login to VinesOS Dashboard by clicking 'Login with password'
If you know your username and password, log in.
If you don't know your password, use the 'Login without a password' button (you will need to access your email and be able to log in from there). This can be done on any device on the premises at the location where you are trying to log in.
Please follow the instructions in the video below to update your IP address so you can use your PIN to log into the POS screen.
Once you are logged in, go to Dashboard > Inventory.
Click on 'Locations' at the top right. Each location has a specific IP address. Click on the location name and scroll down to the IP address field. Click on the 'My IP' button, and the system will automatically fetch and fill in the new IP address.
Normally, we want the IP address to be static, meaning it doesn't change. If you cannot log into the point of sale, it's because your IP address has changed.
Doing this will change the IP address for all staff users, so each user does NOT need to do this IP address update to log in.
Very important: Remember to click Save.
Then, simply log out. Go back to your login screen. And try your password again.
Once you've logged into the POS with your PIN number, click the user icon in the top right corner, and select "Remember PIN."
This creates a cookie that stores your IP address and keeps your PIN login valid for approximately seven days (or longer, depending on your browser's cookie settings).
This feature is handy if your Internet IP address changes frequently.
This ensures that all staff PINs on the device remain valid even if your IP address changes, since the PIN is stored locally in your device's cache.