This report will show you all of the declined orders for a specific month or club release.
To pull the Declined Club Report, navigate to the 'Orders' page
1. Adjust your filters accordingly
If you want to see all declined orders, leave all filters as is and only adjust 'Order Status' to 'Invalid (Declined).' If you wanted to see a specific club release, adjust the 'Order Status' and 'Club Release.' NOTE: Make sure you unselect the 'ALL' filter under the 'Club Release' section, or else it will show you all club releases.
2. Click the 'Submit' button to refresh the page to only show orders with your selected filters.
3. On the Export drop-down menu, choose 'Declined Club'
This will send an email of the file to the email address associated with your login profile.
Once the report is pulled, it will look something like this:
You'll be able to view the following information:
Customer's First & Last Name
Contact Information
Club Release Name
Process Date & Last Processing Attempt
Amount Due