Member credit card transfer fees and process
While Worldpay does charge a fee to transfer payment tokens, most wineries find that the one-time cost is quickly offset by the lower processing fees and long-term savings they achieve with Stripe. In many cases, the transfer fee is substantially less than the annual savings from switching processors.
NOTE: You must signup from within VinesOS for your Stripe account. Do not signup from the Stripe page or your account will not be linked to VinesOS.
There are no documents to submit, the signup is directly from within VinesOS and is instantaneous, you simply complete a basic form with your business entity and bank account for deposits.
If you have not already done so, send us recent high-volume and low-volume merchant statements so we can do our best to match or beat your rate.
Contact WorldPay and let them know you are switching vendors and request to export your tokens to Stripe. They will give you an estimate to get started. It can take several weeks or even more than a month or more for WorldPay to transfer the tokens to Stripe. Be very careful to instruct them clearly on the next step here, #6. IF this instruction is not provided, they may provide you with a download link for your members tokens, and there is nothing that we can do with that. We need them to follow the instructions below. They will ONLY export once so it is important to make this very clear for them.
!!CRITICAL: Ask for the Card Data Transfer to be sent directly to Stripe. Tell them you do NOT want a download link with the tokens The tokens must be sent securely directly to Stripe. VinesOS will provide you with Stripe's PGP key to give to WorldPay.
!!CRITICAL!!: Advise us when WorldPay informs you that tokens have been exported to Stripe. As SOON as they have told you that the tokens have been exported to Stripe, it is CRITICAL to let us know so we can switch your account to a mode where all new signups will come into Stripe instead of WorldPay.
If you are a new client and importing card data to VinesOS from another processing platform: Ask your current vendor for a file containing just the customer_id and the unique customer ID that the former processor used to recognize the member.
• old_customer_id — [the unique identifier used by your previous processor]
• stripe_customer_id — [that customer’s corresponding Stripe customer ID in cus_xxxx format]
Remove any other customer data from the spreadsheet and submit this to us at support@vinesos.com. It should be only those two columns of data.As soon as we have received the tokens we will switch your account over to start adding members with tokens created on Stripe, so we will then ask you to create your VinesOS Stripe account. DO NOT close your WorldPay account until we advise you to do so.
It can take several weeks for the token transfer process to complete. When we have completed the token import process on our end, we will switch the processing to Stripe from WorldPay. We will advise you when it is time to close your WorldPay account.