Epson Printer Setup:
Find the Printer IP address of the Receipt Printers
(TM-T70, TM-T88, TM-M30 ethernet, TM-T20)
*If you have a different printer, Google "how to find Epson <model> IP address and follow those directions.Power the printer off.
Press and hold the feed button.
Power the printer on and continue to hold the feed button.
After a few seconds, a settings sheet will print, including the printer's IP address.
Reaching Epson Support
If you do not see an IP address on the receipt, OR if the IP address is 192.169.192.168, please contact Epson support to get the printer onto your network.
PHONE: (562) 276-4382
This is a direct number to a special technical team that does this. They are available 6 am to 8 pm Pacific Time, Monday through Friday, and 7 am to 4 pm Pacific Time, Saturday. (Days and hours of support are subject to change without notice.)
Tell them you need to connect your new printer to Epson Config on the browser. Please have the following information ready:
a. Product name
b. Product serial number
c. Proof of purchase (such as a store receipt), and date of purchase
Once you have your printer IP address, go to VinesOS Dashboard > POS > Settings & locate the receipt printer section
Enter the printer IP address and add a 'Description' that clearly identifies the printer (Front printer, Tasting Room, etc.). Add each printer the same way and save.Open your Internet browser (use either Chrome or Firefox) and enter the IP address in the browser URL field like so:
After clicking Enter, you'll be taken to a screen displaying a security warning about the site. Click 'Advanced' and then 'Proceed Anyway.'
Proceeding will take you to the EpsonNet Config site.
Log in to the EpsonNet Config site by clicking 'Administrator Login.'
The password will be your printer's serial number, which can be found on the side of the printer. The serial number typically starts with an X.
*If your login screen does not look like the above, and/or you are asked to enter a username and password, use 'epson' as the username and the printer serial number as the password. If that fails, some models use just 'epson' as the password.
Configure EpsonNet Config
Once logged in, click the 'Network' tab at the top of the homepage. Under 'Basic', you should see the following:
Adjust the 'Obtain IP Address' field to: Manual
Fill 'IP Address' field with: <Your Printer IP Address>
Fill 'Subnet Mask' field with: <Your Subnet Mask ID> (Found on receipt with IP address)
Fill 'Default Gateway' field with: <Your Gateway ID> (Found on receipt)
Then click 'Next' and 'OK' to save this information
*You may need to refresh the browser to continue
Once saved, navigate to the 'Network Security' tab, 'SSL/TLS Basic', and enable all parameters like so:
Once enabled, click 'Next' and then 'OK' to save & restart the printer.
*You may need to refresh the browser to continue
After refreshing, navigate back to the 'Network Security' tab and click 'SSL/TLS Certificate.' On the Certificate page, click 'Update' under the Self-Signed Certificate.
On the update page, set the certificate validity date to 10 years, then click 'Next' and 'OK' to restart the printer.
*You may need to refresh the browser to continue
*You may get sent back to the site warning notice, and will have to click 'Advance' and 'Proceed to Site'.
Once back on the Network Security > Certificate page, click 'Download' under the Self-Signed Certificate section.
A self-signed certificate will then be downloaded to your computer.
Reach out to VinesOS Support
Once your self-signed certificate is downloaded, reach out to the VinesOS Support team to have support install your certificate on your site.
*If you are setting up multiple printers & have multiple SSL Certificates to send to Support, please ensure each certificate is identified with the printer name/description listed in the VinesOS POS settings, so Support knows which certificate belongs to which printer.
(iPad) Install the SSL on the Device you want to print from
Once support alerts you that the SSL certificates have been added to your site, navigate to your POS settings and click the SSL certificate links to download them to your iPad
*You'll have to download this certificate to every device you want to print from (iPad, Mac, etc.)
NOTE: To proceed, only the Safari Browser can be used for this when on the iPad
Double-click to open the certificate file and install/trust the certificate to proceed
In your iPad settings, click on the 'Profile Downloaded.'
Click Install
Enter your iPad Passcode & click Install
Once verified, click 'Done.'
Then go to Settings > General > About and scroll to the bottom to access the Certificate Trust Settings
Finally, (IMPORTANT STEP) back out to the previous screen to enable it, and toggle it on. Click Continue and then toggle on the switch beside your IP address.
The certificate is valid for 10 years. When your certificate expires, there will be an Initialize Printer button that you can use to create a temporary trust certificate each time you log in. Please follow all steps again to update your certificate for another 10 years.
(Mac) Install the SSL on the Device you want to print from
In Spotlight or Finder, search for "Keychain Access."
In the Keychain Access app on your Mac, select the System Keychain
If you're asked to provide a name and password, type the name and password for an administrator user on this computer
Drag the SSL Certificate (VOS-printer-key.crt) into the Keychain Access app
Search for your printer IP address in the search box (1 in the picture below)
Double click to open the certificate (2 in the picture below)
Click the arrow by Trust to expand the section
Set each drop-down to 'Always Trust'.
Close keychain access
Go to the POS and print a receipt
If the print fails, please raise a ticket by starting a chat with Support
IMPORTANT: Printing to more than one printer:
If you have more than one printer, set the printer on the iPad.
Open the POS, and from the bottom menu, choose the printer from the Set Printer dropdown. This activates the printer.
You should only need to do this the first time you print or if your browser session has ended and the printer needs to be reconnected. This
You will need to set up each printer you want to be able to use.
Even though you activate the printer here, you can still choose which printer to print from using the order print button, as long as it is activated here.
Epson receipt examples
Receipts include Order receipt for billfold or immediate sale no tip; Auth only with Tip line receipt, and full capture showing tipped amount. See sample receipts.
Add a Kitchen Receipt Printer
To add a Kitchen Receipt printer, go to POS > Settings, and in the Kitchen Printer section, enter the Printer IP Address. If you are using the same Receipt printer, just copy the printer IP Address from the Receipt printer field. If you are looking to buy a separate Kitchen Receipt Printer, we recommend the Epson U220B. You can use one of the other documented Epson printers in the kitchen as long as it is not steamy, as those printers don't do well in a hot environment.
2. To print different products to different printers (e.g., Bar versus Kitchen printers), you must add the printer IP address to all product categories (e.g., food) you plan to send to the kitchen. In VinesOS, go to Settings > Product Settings and then click on each applicable product category. Scroll down to the 'Kitchen Printer IP' field, enter the IP address, and save the page. Products that don't have a printer IP address set will not print to the kitchen printer.
