Ecommerce

Page Pop-Up Promos

Promote your special offers

Written by Jules Robbins
Updated over a week ago

Local Delivery

Free or Fee based local delivery

Written by Jules Robbins
Updated over a week ago

Curbside Pickup on ecommerce orders

Offer curbside pickup

Written by Jules Robbins
Updated over a week ago

Gift wrapping

Offer gift wrapping on ecommerce orders, either for a fee, or 'included'

Written by Jules Robbins
Updated over a week ago

ShipCompliant Sovos Sales tax

Local tax rates

Written by Andrew
Updated over a week ago

Update a member credit card

Need to update a member credit card on file for future processing?

Written by Andrew
Updated over a week ago

Update a registered customers' credit card

Edit customers credit card on file.

Written by Andrew
Updated over a week ago

Gift card printing for Vines OS

Custom branded gift cards

Written by Andrew
Updated over a week ago

Pickup Inventory Report

Generate a report on quantity picked-up and what's on hold for pick-up

Written by Andrew
Updated over a week ago

PCI Compliance Fail Report

Have you received a PCI Compliance Fail Report charge from OpenEdge?

Written by Andrew
Updated over a week ago

Placing Products on Sale

Having a sale on wine? The following article details the steps.

Written by Andrew
Updated over a week ago

Gift card configuration

How to add gift cards to your site

Written by Jules Robbins
Updated over a week ago

Display status options for wine or products on Vines OS

Display, no display, Display/Sale, member only and what syncs to Items in Revel

Written by Andrew
Updated over a week ago

Date Stamp and Employee name recorded on Pick-Up Orders

Need to verify when a member picked-up their order? We've added a date stamp and employee name to pick-up orders.

Written by Andrew
Updated over a week ago

Club Processing with a Flat Rate

Set up your club release with flat rate shipping or flat rate charge.

Written by Andrew
Updated over a week ago

Financial Reports on Vines OS

How to generate a report for sales, tax or shipping

Written by Andrew
Updated over a week ago

Change an order, add or remove products, or change shipping or pickup options

Add or remove products, change shipping or pickup, update shipping cost, or add a discount or new surcharge.

Written by Jules Robbins
Updated over a week ago

Flat shipping rate or special shipping rates for an individual item

Override the regular shipping fee

Written by Jules Robbins
Updated over a week ago

How to set up a Gift box or Bundled product

Create gift box or bundle and set shipping for bundled item

Written by Jules Robbins
Updated over a week ago

Tax reporting by state

State tax reporting

Written by Jules Robbins
Updated over a week ago

How to void or refund an order on Vines OS

How to refund or void a processed order or club order

Written by Jules Robbins
Updated over a week ago

Edit Order details - partial refund or surcharge

Written by Jules Robbins
Updated over a week ago

Coupons

Use coupons for free shipping, member discounts and special offers

Written by Jules Robbins
Updated over a week ago

Managing varietals

Add or remove varietals

Written by Andrew
Updated over a week ago

Ship Compliant Full integration setup

How to configure for Ship Compliant/Sovos if you have a full ship compliant account. This is not for the ShipCompliant Lite.

Written by Jules Robbins
Updated over a week ago

Gift card redemption

Learn how gift cards are redeemed and how to see them in the dashboard

Written by Jules Robbins
Updated over a week ago

Sales Tax by Product Type & Location

Configure State Sales taxes

Written by Andrew
Updated over a week ago

Set flat rate, discounted or 'shipping included' options for members and/or guests

How to set up shipping fees for UPS, FedEx and GSO by product type

Written by Jules Robbins
Updated over a week ago

Import Wine or products to Vines OS

How to import

Written by Jules Robbins
Updated over a week ago

Reorder wines and products

Change the display of wine and the order on the page

Written by Jules Robbins
Updated over a week ago

Exclude from any Discounts

Written by Jules Robbins
Updated over a week ago

Real-time processing or capture only?

Written by Jules Robbins
Updated over a week ago

Conduct a test purchase before launch

Written by Andrew
Updated over a week ago

Processing Orders

Written by Jules Robbins
Updated over a week ago

Bulk processing Orders, Shipping & Labels

Need to process multiple orders.

Written by Andrew
Updated over a week ago

Club order filters by club and release

Changes to the Orders filters. Order Type/Club Release

Written by Andrew
Updated over a week ago

Declined Orders

Written by Jules Robbins
Updated over a week ago

Refund or surcharge multiple orders, bulk refund

Written by Jules Robbins
Updated over a week ago

Search for orders by last-4 of the credit card.

Expanded search options - Search orders by last 4 of the credit card.

Written by Andrew
Updated over a week ago

POS Sale button or text on order page

If you see a POS button or text on the order page.

Written by Jules Robbins
Updated over a week ago

On Order, Member shows "no"

If order shows Member status as "no"

Written by Jules Robbins
Updated over a week ago

Warning message "<Product> has been removed from your cart because it is no longer available"

Out Of Stock cart checkout error

Written by Andrew
Updated over a week ago

Credit Card declined but customer says it is a good card

What to do if a credit card is declined and customer says it is good

Written by Jules Robbins
Updated over a week ago

Ice packs and Cold service options

Manage shipping during heat

Written by Jules Robbins
Updated over a week ago

Shipping error

Did you receive a "shipping error" order status when you attempted to create a shipping label?

Written by Andrew
Updated over a week ago

GSO (Golden State Overnight) shipping

Best shipping rate calculation: Orders are checked for GSO zipcode range and best rate is applied to order

Written by Andrew
Updated over a week ago

Print Club type on Shipping Labels

You can add the club name on the shipping label for easy packing

Written by Andrew
Updated over a week ago

UPS Fulfilment and order status tracking

Written by Jules Robbins
Updated over a week ago