Ecommerce

Online Tips

Include a tipping option at Checkout

Written by Mark Frey
Updated over a week ago

What type of alcohol can be shipped?

Regulations and restrictions for shipping alcohol for each state

Written by Mark Frey
Updated over a week ago

Grouping products using Product Tags

How to tag products for promotion on your Shop page

Written by Mark Frey
Updated over a week ago

Page Pop-Up Promos

Promote your special offers

Written by Jules Robbins
Updated over a week ago

Local Delivery

Free or Fee based local delivery

Written by Jules Robbins
Updated over a week ago

Curbside Pickup on ecommerce orders

Offer curbside pickup

Written by Jules Robbins
Updated over a week ago

Gift wrapping

Offer gift wrapping on ecommerce orders, either for a fee, or 'included'

Written by Jules Robbins
Updated over a week ago

ShipCompliant Sovos Sales tax

Local tax rates

Written by Andrew
Updated over a week ago

Add a $ or % Discount on Processed Club Shipments

How to add an additional dollar or percent discount on processed club shipments

Written by Andrew
Updated over a week ago

Update a member credit card

Need to update a member credit card on file for future processing?

Written by Andrew
Updated over a week ago

Update a registered customers' credit card

Edit customers credit card on file.

Written by Andrew
Updated over a week ago

Gift card printing for Vines OS

Custom branded gift cards

Written by Andrew
Updated over a week ago

Pickup Inventory Report

Generate a report on quantity picked-up and what's on hold for pick-up

Written by Andrew
Updated over a week ago

PCI Compliance Fail Report

Have you received a PCI Compliance Fail Report charge from OpenEdge?

Written by Andrew
Updated over a week ago

Placing Products on Sale

Having a sale on wine? The following article details the steps.

Written by Mark Frey
Updated over a week ago

Gift card configuration

How to add gift cards to your site

Written by Mark Frey
Updated over a week ago

Display status options for wine or products on Vines OS

Display, no display, Display/Sale, member only and what syncs to Items in Revel

Written by Andrew
Updated over a week ago

Date Stamp and Employee name recorded on Pick-Up Orders

Need to verify when a member picked-up their order? We've added a date stamp and employee name to pick-up orders.

Written by Andrew
Updated over a week ago

Club Processing with a Flat Rate

Set up your club release with flat rate shipping or flat rate charge.

Written by Andrew
Updated over a week ago

Sales and Inventory Reports

How to generate a report for sales and inventory

Written by Jules Robbins
Updated over a week ago

Flat shipping rate or special shipping rates for an individual item

Override the regular shipping fee

Written by Jules Robbins
Updated over a week ago

How to set up a Gift box or Bundled product

Create gift box or bundle and set shipping for bundled item

Written by Jules Robbins
Updated over a week ago

Sales Tax Report

State tax reporting

Written by Jules Robbins
Updated over a week ago

How to void or refund an order on Vines OS

How to refund or void a processed order or club order

Written by Jules Robbins
Updated over a week ago

Coupons

Use coupons for free shipping, member discounts and special offers

Written by Jules Robbins
Updated over a week ago

Managing varietals

Add or remove varietals

Written by Andrew
Updated over a week ago

Remove backgrounds of images

How to take a picture and remove the background for a clean image

Written by Jules Robbins
Updated this week

Ship Compliant Full integration setup

How to configure for Ship Compliant/Sovos if you have a full ship compliant account. This is not for the ShipCompliant Lite.

Written by Jules Robbins
Updated over a week ago

Setting up inventory sync

Written by Jules Robbins
Updated over a week ago

Using the editor - formating text and images

How to Copy & Paste content or text and apply image spacing and alignment

Written by Andrew
Updated over a week ago

Wine store filter widget

Customers have a search filter to expedite their shopping experience.

Written by Andrew
Updated over a week ago

Prop 65 Warning Requirement

For sale of wine to California, be sure to turn on the REQUIRED Prop 65 warning to avoid stiff penalty. EFFECTIVE AUG 30, 2018

Written by Andrew
Updated over a week ago

Gift card redemption

Learn how gift cards are redeemed and how to see them in the dashboard

Written by Jules Robbins
Updated over a week ago

Set flat rate, discounted or 'shipping included' options for members and/or guests

How to set up shipping fees for UPS, FedEx and GSO by product type

Written by Jules Robbins
Updated over a week ago

Import Wine or products to Vines OS

How to import

Written by Jules Robbins
Updated over a week ago

Reorder wines and products

Change the display of wine and the order on the page

Written by Jules Robbins
Updated over a week ago

Exclude from any Discounts

Written by Jules Robbins
Updated over a week ago

Real-time processing or capture only?

Written by Jules Robbins
Updated over a week ago

Conduct a test purchase before launch

Written by Andrew
Updated over a week ago

Add a Surcharge, Refund, Discount, and make other edits to an Order

How to add a surcharge, refund, discounts and make other changes to an existing order

Written by Mark Frey
Updated over a week ago

Processing Orders

Written by Jules Robbins
Updated over a week ago

Bulk processing Orders, Shipping & Labels

Need to process multiple orders.

Written by Andrew
Updated over a week ago

Club order filters by club and release

Changes to the Orders filters. Order Type/Club Release

Written by Andrew
Updated over a week ago

Declined Orders

Written by Jules Robbins
Updated over a week ago

Refund or surcharge multiple orders, bulk refund

Written by Jules Robbins
Updated over a week ago

Search for orders by last-4 of the credit card.

Expanded search options - Search orders by last 4 of the credit card.

Written by Andrew
Updated over a week ago

POS Sale button or text on order page

If you see a POS button or text on the order page.

Written by Jules Robbins
Updated over a week ago

On Order, Member shows "no"

If order shows Member status as "no"

Written by Jules Robbins
Updated over a week ago

Warning message "<Product> has been removed from your cart because it is no longer available"

Out Of Stock cart checkout error

Written by Andrew
Updated over a week ago

Credit Card declined but customer says it is a good card

What to do if a credit card is declined and customer says it is good

Written by Jules Robbins
Updated over a week ago

Ice packs and Cold service options

Manage shipping during heat

Written by Jules Robbins
Updated over a week ago

Shipping error

Did you receive a "shipping error" order status when you attempted to create a shipping label?

Written by Andrew
Updated over a week ago

GSO (Golden State Overnight) shipping

Best shipping rate calculation: Orders are checked for GSO zipcode range and best rate is applied to order

Written by Andrew
Updated over a week ago

Print Club type on Shipping Labels

You can add the club name on the shipping label for easy packing

Written by Andrew
Updated over a week ago

UPS Fulfilment and order status tracking

Written by Jules Robbins
Updated over a week ago