VinesOS

Setup, order processing, inventory, tax, training, more

Ecommerce

Customers can subscribe to specific products. Boost your DTC sales with subscription offerings.

Subscriptions

Online Tips

Curbside Pickup on ecommerce orders

Local Delivery

This article explains how to set pickup as the only option

Setting pickup as exclusive option

Ice packs and Cold service options

Customers have a search filter to expedite their shopping experience.

Wine store filter widget

Add or edit a message on top of a page like Checkout or Member Login

Add or Edit a Snippet

Additional Setup Options

Did you receive a 'shipping error' when attempting to create a shipping label or processing your club shipments?

Shipping error

You can add the club name on the shipping label for easy packing

Print Club type on Shipping Labels

UPS Fulfilment and order status tracking

Flat shipping rate or special shipping rates for an individual item

Shipping

If an image you uploaded is not displaying, try the tip below

Image is missing or not displaying

Warning message "<Product> has been removed from your cart because it is no longer available"

Message - Fail - Error occurred while creating transaction, check Payjunction for missing order or reprocess order.

Order Processing Error Message

On Order, Member shows "no"

Troubleshooting

Having a sale on wine?  The following article details the steps.

Placing Products on Sale

Update a registered customers' credit card

Need to update a member credit card on file for future processing?

Update a member credit card

How to Copy & Paste content or text and apply image spacing and alignment

Using the editor - formatting text and images

Create gift box or bundle and set shipping for bundled item

How to set up a Gift box or Bundled product

Gift card printing for Vines OS

Search and filter products for making bulk status or tag updates

Wine filters page for product management

Need to verify when a member picked-up their order?  We've added a date stamp and employee name to pick-up orders.

Date Stamp and Employee name recorded on Pick-Up Orders

How to refund wine but charge for shipping on a returned order

If you see a POS button or text on the order page.

POS Sale button or text on order page

Display, no display, POS only, member only and what syncs to Items in Revel

Display status options for wine or products on Vines OS

How to tag single and bulk products for promotion on your Shop page

Grouping products using Product Tags

Allow a coupon to apply to an item that includes multiple items

Set a single item to count as more than one for coupons

How to exclude a product from certain types of discounts

Exclude a product from member discounts and/or coupons

Wine search, bulk filter updates, and reorder display options

Filter and manage products, make bulk product status and tag updates

 FAQs, promoting, order handling, declines/fraud, optimizing

Training

Processing Orders

Bulk processing Orders, Shipping & Labels

How to process orders after cards have been updated

Manage Declined Club Orders

How to issue a partial refund to an order

Partial refund

How to refund or void a processed order or club order

Void and Refund Orders on VinesOS Dashboard or POS

Refunds and surcharges - bulk refund, multiple orders, reports

How to manage order inventory that has been determined to be fraud

Retrieving or wasting inventory from a fraudulent order

How to add a surcharge, refund, discounts and make other changes to an existing order

Add a Surcharge, Refund, Discount, and make other edits to an Order

Expanded search options - Search orders by last 4 of the credit card.

Search for orders by last-4 of the credit card.

Changes to the Orders filters.  Order Type/Club Release

Club order filters by club and release

How to set an abandoned cart email reminder for customers that have not completed an online purchase

Abandoned Cart Email Reminder - Legacy

How numbers are allocated and how to interpret gaps in the sequence

System-generated order numbers

Managing Orders

Shipping can be disabled for individual products and/or for an entire product group

Disable shipping for a product category or for individual products

Regulations and restrictions for shipping alcohol for each state

What type of alcohol can be shipped?

Find answers and get help from Intercom Support and Community Experts

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