You can Cancel a member order or Cancel an entire batch before it was processed, or Refund a batch after it has processed
Cancel Member Order
If you need to cancel unprocessed club orders due to the member cancelling, or member request hold, or purchasing on the POS you can follow these general guidelines.
If the payment has been processed, void the order.
If there's no payment and the order is still active, for example, it has been created but not yet processed, locate the order and mark it as invalid OR delete the order from the orders list page. To delete the order, use the checkbox and scroll down and select 'Delete'
Cancel an entire batch BEFORE it is processed, after ORDERS have been created
Step 1: Go to Club > Processing and select the Club and choose Delete.
Step 2: Go to Orders and in the Club Filter at the top, filter for ACTIVE orders and confirm all the pending club orders are deleted.
Refund an entire batch AFTER it is processed
Step 1: Go to Orders and in the Club Filter at the top, filter for the incorrect batch you want to cancel. Also Filter for ALL PROCESSED. (You will see a batch number like #47 that refers the the batch on the club processing section.)
Step 2: Select all, using the checkbox at the top left.
Step 3: Scroll to the bottom and hit Bulk Card Charge/Refund
Step 4: Check one of the orders, at the bottom you should see the Refund amount shows. The customer will also have received an email. The refund can take up to 3 days to show on the customer's account, depending on the bank and card processor. If you are in doubt, call your merchant processor to confirm refund processing time for a transaction, if you want to inform the client on specific timeframe.