IMPORTANT NOTE: When you open the order on Revel, it can not be updated by Vines OS anymore, Revel becomes the "master". Once an order has been synced to Revel, VinesOS can not make any modifications to the order
Declined orders are Invoices on Revel
Club orders that are declined are sent over to Revel as INVOICES. If you are looking for an order on Revel for a customer, and it is not in Past Orders, look under Invoices. Then, you open it and convert it to an order, and complete a normal checkout. Be sure to mark the order as picked up, if you are tracking those on Revel.
Steps:
Convert the invoice to an Order, as prompted by Revel.
Set the order as picked up, using the Dining Option button, if you are tracking this.
Collect payment and close the order, as you would a regular order.
Remind the member to login to update their card on the website, or update it directly in VinesOS while you have the card there.
NOTE: If the member states that they updated their credit card, but it still shows as unpaid, let them know that EVEN if they got the email and updated it, the credit card will be used for the next Club release, but this one will be paid on site because the order was already declined. If they updated the card and you processed the invalid order on VinesOS, it will have updated it on Revel. Once you charge the card, it will update on VinesOS as PAID so it can't be double charged.
If a previously synced order was charged on VinesOS and you need to update it on Revel
If this happens, you need to contact Revel to "re-provision" the iPad, which makes it pull the data again from the Revel dashboard.