Epson Printer Setup:
Send us your Printer IP address
Find the Printer IP address Receipt Printers
(TM-T70, TM-T88, TM-M30 ethernet, TM-T20)
*If you have a different printer, Google "how to find Epson <model> IP address and follow those directions.Power the printer off.
Press and hold the feed button.
Power the printer on and continue to hold the feed button.
After a few seconds, a settings sheet will print, including the IP address of the printer.
Reaching Epson Support
If you do not see an IP address on the receipt, OR if the IP address is 192.169.192.168 please contact Epson support to get the printer onto your network.
PHONE: (562) 276-4382
This is a direct number to a special technical team that does this. They are available 6 am to 8 pm Pacific Time, Monday through Friday, and 7 am to 4 pm Pacific Time, Saturday. (Days and hours of support are subject to change without notice.)
Tell them you need to connect your new printer to Epson Config on the browser.
Please have the following information ready:
Product name
Product serial number
Proof of purchase (such as a store receipt) and date of purchase
When you have your printer IP address, go to VinesOS Dashboard > POS > Settings. Enter 1) the Printer IP Address for the printer, and 2) a description that identifies it clearly, i.e., Front printer, Tasting Room printer
Add each printer the same way. Save.
Now open your Internet browser (use either Chrome or Firefox) and enter the IP address in the browser URL field, like this:
Log in using username epson and password (printer serial number, found on machine). If it fails, some models use just epson as a password, so try that.) You may get a not trusted error but this is where we will assist by adding the SSL certificate.
(If you have signed up for White Glove Onboarding, now, you are ready for a Zoom call with VinesOS to do the SSL installation. Start a chat with VinesOS to schedule one, or to let us know you are ready.)
Step 3: Configure EpsonNet Config
Click on EpsonNet Config for TM-i
Click on ePOS-Print under the Services menu
Go to Network > SSL
Set to these settings, and click Send
NOTE: ONLY for Kitchen Printer TM-U220B : set Printing Method to Impact 24 pin.
Set dropdown to Enable
Step 4: Configure the Self-Signed certificate on the Printer
On the EpsonNet Configuration, go to the Security > SSL/TLS link under Configuration.
2. Hit Create Self-Signed Certificate
3. Set the field for Common Name to be the same as the printer IP Address AND set the Validity Period to 10 years. Hit the Create button.
4. After the page reloads, export the certificate key and send it to your account manager via Support.
Export instructions for Chrome on Mac
4.1 Click in the browser bar for the SSL connection
4.2 Click on the 'Certificate is Valid' section
4.3 While on the Certificate review page, make sure that the certificate common name is the same as the Printer's IP address. Next, Click on the Details Tab
4.4 Hit the Export button. IMPORTANT: Name the file the Printer IP address. Email the .crt file to support@vinesos.com and wait until you hear back that it has been installed.
Before the next step, wait until you hear from us that it is ready to install.
Install the Printer 'Key File' on the POS Device you want to print from
Install the Printer Key File on an iPad
1. Disable iPad Auto Updates
There are two places to disable auto updates. On the iPad, go to:
A. Settings > App Store. From there, under the Automatic Downloads section, toggle off App Updates.
B. Settings > General > Software Update > Automatic Updates
Toggle off Download iPadOS Updates (this may also be called iOS Updates)
Toggle off Security Responses and System Files
Toggle off Automatically Download: iOS Updates
2. Login to VinesOS and go to POS > Settings
3. Download and save to your device the VOS-printer-key.crt file. (IF you have more than one printer, name each one so you know what printer it is for, and install each one on all devices you want to print from (iPad, Mac, etc).
4. Open that file on the iPad
5. Double-click to open the certificate file
6. Click on the Profile Downloaded
7. Click Install
Enter your iPad Passcode
Click Install
Click Done
8. Go to Settings > General > About and scroll to the bottom to Certificate Trust Settings
Finally, (IMPORTANT STEP) Back out to the previous screen to enable it, and flip it on. Click Continue and then Toggle on the switch beside your IP address.
The certificate is valid for 10 years. When your certificate expires, there will be an Initialize Printer button that you can use to create a temporary trust certificate each time you login. Please notify us to install it again when that happens.
Install the Printer Key File on a Mac
In Spotlight or Finder, search for "Keychain Access"
In the Keychain Access app on your Mac, select the System keychain
If you’re asked to provide a name and password, type the name and password for an administrator user on this computer
Drag the "Key file" VOS-printer-key.crt into the Keychain Access app.
As on "1" below search for your Printer IP address in the search box
As on "2" below, double click to open up the certificate
8. Click the arrow by Trust to expand the section.
9. Set each drop down to to 'Always Trust'
10. close keychain access.
11. Go to POS and Print a receipt.
If the print fails, please raise a ticket by starting a new chat or emailing support@vinesos.com.
IMPORTANT: Printing to more than one printer:
If you have more than one printer, set the printer on the iPad.
Open the POS, and from the bottom menu, choose the printer from the Set Printer dropdown. This activates the printer.
You should only need to do this the first time you print, or if your browser session has ended and the printer needs to be reconnected. This
You will need to set each printer you want to be able to use.
Even though you activate the printer here, you can still choose from the order print button which printer to print from, as long as they have been activated here.
Epson receipt examples
Receipts include Order receipt for billfold or immediate sale no tip; Auth only with Tip line receipt, and full capture showing tipped amount. See sample receipts.
Add a Kitchen Receipt Printer
To add a Kitchen Receipt printer go to POS > Settings and in the Kitchen Printer section enter the Printer IP Address. If you are using the same Receipt printer, just copy the printer IP Address from the Receipt printer field. If you are looking to buy a separate Kitchen Receipt Printer we recommend the Epson U220B. You can use one of the other documented Epson printers in the kitchen as long as it is not steamy, as those printers don't do well in a hot environment.
