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Clubs
Setup, club releases, members, benefits, training
51 articles
Automatically charge new members for the last club release when they sign upHow to automatically charge new club members on sign-up
Pick Up Locations - Revel onlyLearn how to manage member pick ups, order pickups, and set optional pickup locations for ecommerce or club orders
Shipping Address for Pick-Up ClubsPick-up and Free clubs don't require a shipping address
Set Club Pick Up Terms
Staff IncentivesHow to include a dropdown list of your staff members in the sign-up form and track retail bottle sales for commissions
Club Processing with Flat Rate ShippingSet up your club release with flat rate shipping or flat rate charge.
Annual Auto Charge for Club MembershipsCreate an annual auto charge for one or more club memberships
Annual membership feeSet up and charge members an annual fee based on date joined
Recurring membership feeDoes you club have a recurring renewal fee?
Offer Free or Loyalty ClubsNeed a club that's free and doesn't require a credit card to join?
Welcome Email for Free Clubs Sign-UpMembers who sign-up for a free club can receive a Welcome email.
Offer a free shipping option to membersSetup a shipping-included option with an annual charge
Club AllocationsDesignate wines for club allocation only
Customer Choice club creation and processingHow to allow customers to modify club orders after it's been set up
Understanding gift club order receiptsGifted club orders show buyer name and not recipient name
Add a $ or % Discount on Processed Club ShipmentsHow to add an additional dollar or percent discount on processed club shipments
Change staff who registered memberHow to change the staff member that registered a new club member
Send emails to members or customers using VinesOS Mail or MailChimpHow to send Club or Customer emails
VinesOS Email PricingPricing structure for VinesOS Email Tools
Tips on Searching for Missing Club Members or CustomersCan't find a particular customer or missing member? These tips may help.
Email is in the system but nothing comes up when searched.
Cancelling & deleting unprocessed club ordersCancel a member order or Cancel an entire batch that was made by mistake.
Error: member email is already being usedWhat to do if you can't add a member's email, and get response it is
Credit card expiry field is missing or wrong on Openedge import
Member is missing from Members sectionIf you can't find a member record, or member claims they can't login or checkout at member.