VinesOS

Did you receive a 'shipping error' when attempting to create a shipping label or processing your club shipments?

Shipping error

Credit card expiry field is missing or wrong on Openedge import

What to do if you can't add a member's email, and get response it is

Error: member email is already being used

Email is in the system but nothing comes up when searched.

Cancel a member order or Cancel an entire batch that was made by mistake.

Cancelling & deleting  unprocessed club orders

If you can't find a member record, or member claims they can't login or checkout at member.

Member is missing from Members section

Member says they didn't receive the forgot password email

“Forgot password” problems

Clubs

Find answers and get help from Intercom Support and Community Experts

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