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Clubs
Clubs
Learn how to process and manage clubs
46 articles in this collection
Written by
Jules Robbins
and
Andrew
Annual membership fee
Set up and charge members an annual fee based on date joined
Written by
Jules Robbins
Updated over a week ago
Bulk send club release for new members
Members that sign-up after a club release, bulk send or skip the last club shipment.
Written by
Andrew
Updated over a week ago
Recurring membership fee
Does you club have a recurring renewal fee?
Written by
Andrew
Updated over a week ago
How to Cancel a Member - For Revel POS
Member wants to cancel - how to unsubscribe a member from a club and make sure they don't get discounts on Revel
Written by
Andrew
Updated over a week ago
Cancel a Shipment
Request to cancel shipment with your carrier
Written by
Andrew
Updated over a week ago
Cancelling a Gift Club Membership
If you need to cancel an ongoing gift club membership, please follow these steps.
Written by
Andrew
Updated over a week ago
Reset password or instruct members to create new password
Member reports they are having login issues, member can't login or login failure
Written by
Jules Robbins
Updated over a week ago
Getting Started with Clubs
Define your Club structure
Let us know what your club structure should be
Written by
Jules Robbins
Updated over a week ago
Add Member Login link on your main site
Give your Members a way to login to update their cards, change clubs and see past purchases
Written by
Jules Robbins
Updated over a week ago
Setting up Clubs
Written by
Jules Robbins
Updated over a week ago
Club Discounts
Written by
Jules Robbins
Updated over a week ago
Club launch checklist
Here's a handy checklist to make sure you've got everything ready!
Written by
Jules Robbins
Updated over a week ago
Customer Choice Club set up - Set Up
Setting up to offer Customer choice clubs where members can modify club release orders
Written by
Jules Robbins
Updated over a week ago
Customer Choice club creation and processing
How to allow customers to modify club orders after it's been set up
Written by
Jules Robbins
Updated over a week ago
Pick Up Locations
Learn how to manage member pick ups, order pickups, and set optional pickup locations for ecommerce or club orders
Written by
Jules Robbins
Updated over a week ago
Gift Clubs
Written by
Jules Robbins
Updated over a week ago
Offer Free or Loyalty Clubs
Need a club that's free and doesn't require a credit card to join?
Written by
Andrew
Updated over a week ago
Understanding gift club order receipts
Gifted club orders show buyer name and not recipient name
Written by
Jules Robbins
Updated over a week ago
Create a gift club member
Set a number of gift club shipments in Vines OS
Written by
Jules Robbins
Updated over a week ago
Multiple Memberships can be charged to the same credit card
How to manage same credit card for multiple members
Written by
Jules Robbins
Updated over a week ago
Welcome Email for Free Clubs Sign-Up
Members who sign-up for a free club can receive a Welcome email.
Written by
Andrew
Updated over a week ago
Club Processing
Set up a Test Club and test club signup
Create a hidden test club for testing purposes and test signing up
Written by
Andrew
Updated over a week ago
Processing your Club
Track member pickup of orders either on Revel or on Vines OS
Written by
Jules Robbins
Updated over a week ago
Customize a club order for a member
How to modify a member order for club
Written by
Jules Robbins
Updated over a week ago
Send last club release
If you have a member join and want to send them the last club release...
Written by
Jules Robbins
Updated over a week ago
Running a test club before launch
Before launch, run a test club release
Written by
Andrew
Updated over a week ago
Shipping Address for Pick-Up Clubs
Pick-up and Free clubs don't require a shipping address
Written by
Andrew
Updated over a week ago
Failed credit cards
Written by
Jules Robbins
Updated over a week ago
Member doesn't have card on file
Concerned about members that don't have a card on file or have issues with their card receiving a notification.
Written by
Andrew
Updated over a week ago
Manage pickup orders using Vines OS
Written by
Jules Robbins
Updated over a week ago
Managing Members
Create an order for a member using the card on file and apply an additional discount if needed
Written by
Jules Robbins
Updated over a week ago
How to cancel a member (Not using Revel POS)
Member wants to cancel - how to unsubscribe a member from a club and make sure they don't get discounts (VInes OS clientsNOT USING REVEL)
Written by
Jules Robbins
Updated over a week ago
Add new members
Written by
Andrew
Updated over a week ago
Members can update their card on file
Invite members to update profile
Written by
Jules Robbins
Updated over a week ago
Member statistics
Understanding member stats
Written by
Jules Robbins
Updated over a week ago
Review and Approve Member changes from Revel
Use the red bell notice to approve member updates from Revel
Written by
Jules Robbins
Updated over a week ago
Member is missing from Members section
If you can't find a member record, or member claims they can't login or checkout at member.
Written by
Andrew
Updated over a week ago
Track member cancellations
You can track member cancellations so you better understand your churn.
Written by
Jules Robbins
Updated over a week ago
Put a Member on hold
Club member requests shipments be put on hold.
Written by
Jules Robbins
Updated over a week ago
Troubleshooting
Email is in the system but nothing comes up when searched.
Written by
Jules Robbins
Updated over a week ago
Cancelling & deleting unprocessed club orders
Member wants to skip or cancel a club order
Written by
Jules Robbins
Updated over a week ago
Error: member email is already being used
What to do if you can't add a member's email, and get response it is
Written by
Jules Robbins
Updated over a week ago
Credit card expiry field is missing or wrong on Openedge import
Written by
Jules Robbins
Updated over a week ago
Member summary and type explanation
Active members, Memberships, Inactive, Filtered and Declined CC views
Written by
Jules Robbins
Updated over a week ago
Notifications
Send emails to members or customers using Vines OS Mail or MailChimp
How to send Club or Customer emails
Written by
Andrew
Updated over a week ago
Vines OS Email Pricing
Pricing structure for Vines OS Email Tools
Written by
Jules Robbins
Updated over a week ago