Clubs

Annual membership fee

Set up and charge members an annual fee based on date joined

Written by Jules Robbins
Updated over a week ago

Bulk send club release for new members

Members that sign-up after a club release, bulk send or skip the last club shipment.

Written by Andrew
Updated over a week ago

Recurring membership fee

Does you club have a recurring renewal fee?

Written by Andrew
Updated over a week ago

How to Cancel a Member - For Revel POS

Member wants to cancel - how to unsubscribe a member from a club and make sure they don't get discounts on Revel

Written by Andrew
Updated over a week ago

Cancel a Shipment

Request to cancel shipment with your carrier

Written by Andrew
Updated over a week ago

Add a $ or % Discount on Processed Club Shipments

How to add an additional dollar or percent discount on processed club shipments

Written by Andrew
Updated over a week ago

Cancelling a Gift Club Membership

If you need to cancel an ongoing gift club membership, please follow these steps.

Written by Andrew
Updated over a week ago

Reset password or instruct members to create new password

Member reports they are having login issues, member can't login or login failure

Written by Jules Robbins
Updated over a week ago

Define your Club structure

Let us know what your club structure should be

Written by Jules Robbins
Updated over a week ago

Add Member Login link on your main site

Give your Members a way to login to update their cards, change clubs and see past purchases

Written by Jules Robbins
Updated over a week ago

Setting up Clubs

Written by Jules Robbins
Updated over a week ago

Club Discounts

Written by Jules Robbins
Updated over a week ago

Club launch checklist

Here's a handy checklist to make sure you've got everything ready!

Written by Jules Robbins
Updated over a week ago

Customer Choice Club set up - Set Up

Setting up to offer Customer choice clubs where members can modify club release orders

Written by Jules Robbins
Updated over a week ago

Customer Choice club creation and processing

How to allow customers to modify club orders after it's been set up

Written by Jules Robbins
Updated over a week ago

Pick Up Locations

Learn how to manage member pick ups, order pickups, and set optional pickup locations for ecommerce or club orders

Written by Jules Robbins
Updated over a week ago

Gift Clubs

Written by Jules Robbins
Updated over a week ago

Offer Free or Loyalty Clubs

Need a club that's free and doesn't require a credit card to join?

Written by Andrew
Updated over a week ago

Understanding gift club order receipts

Gifted club orders show buyer name and not recipient name

Written by Jules Robbins
Updated over a week ago

Create a gift club member

Set a number of gift club shipments in Vines OS

Written by Jules Robbins
Updated over a week ago

Multiple Memberships can be charged to the same credit card

How to manage same credit card for multiple members

Written by Jules Robbins
Updated over a week ago

Welcome Email for Free Clubs Sign-Up

Members who sign-up for a free club can receive a Welcome email.

Written by Andrew
Updated over a week ago

Set up a Test Club and test club signup

Create a hidden test club for testing purposes and test signing up

Written by Andrew
Updated over a week ago

Processing your Club

Track member pickup of orders either on Revel or on Vines OS

Written by Jules Robbins
Updated over a week ago

Customize a club order for a member

How to modify a member order for club

Written by Jules Robbins
Updated over a week ago

Send last club release

If you have a member join and want to send them the last club release...

Written by Jules Robbins
Updated over a week ago

Running a test club before launch

Before launch, run a test club release

Written by Andrew
Updated over a week ago

Shipping Address for Pick-Up Clubs

Pick-up and Free clubs don't require a shipping address

Written by Andrew
Updated over a week ago

Failed credit cards

Written by Jules Robbins
Updated over a week ago

Member doesn't have card on file

Concerned about members that don't have a card on file or have issues with their card receiving a notification.

Written by Andrew
Updated over a week ago

Manage pickup orders using Vines OS

Written by Jules Robbins
Updated over a week ago

Create an order for a member using the card on file and apply an additional discount if needed

Written by Jules Robbins
Updated over a week ago

How to cancel a member (Not using Revel POS)

Member wants to cancel - how to unsubscribe a member from a club and make sure they don't get discounts (VInes OS clientsNOT USING REVEL)

Written by Jules Robbins
Updated over a week ago

Add new members

Written by Andrew
Updated over a week ago

Members can update their card on file

Invite members to update profile

Written by Jules Robbins
Updated over a week ago

Member statistics

Understanding member stats

Written by Jules Robbins
Updated over a week ago

Review and Approve Member changes from Revel

Use the red bell notice to approve member updates from Revel

Written by Jules Robbins
Updated over a week ago

Member is missing from Members section

If you can't find a member record, or member claims they can't login or checkout at member.

Written by Andrew
Updated over a week ago

Track member cancellations

You can track member cancellations so you better understand your churn.

Written by Jules Robbins
Updated over a week ago

Put a Member on hold

Club member requests shipments be put on hold.

Written by Jules Robbins
Updated over a week ago

Email is in the system but nothing comes up when searched.

Written by Jules Robbins
Updated over a week ago

Cancelling & deleting unprocessed club orders

Member wants to skip or cancel a club order

Written by Jules Robbins
Updated over a week ago

Error: member email is already being used

What to do if you can't add a member's email, and get response it is

Written by Jules Robbins
Updated over a week ago

Credit card expiry field is missing or wrong on Openedge import

Written by Jules Robbins
Updated over a week ago

Member summary and type explanation

Active members, Memberships, Inactive, Filtered and Declined CC views

Written by Jules Robbins
Updated over a week ago

Send emails to members or customers using Vines OS or MailChimp

How to send Club or Customer emails

Written by Andrew
Updated over a week ago

Vines OS Email Pricing

Pricing structure for Vines OS Email Tools

Written by Jules Robbins
Updated over a week ago