VinesOS

When a package is returned to your business, you can easily update and manage the order within the system. 

Open the customer's order in your dashboard

Update the order status to 'Returned'

1. Open the customer's order in your dashboard
2. Update the order status to 'Returned'

Once updated, a Re-Ship button will appear at the top of the page.

Marking your order as 'Returned' will automatically send an email to the customer regarding their returned order.

A prompt will appear asking if you'd like to apply a re-shipping fee (Optional)

The order status will automatically update from 'Returned' to 'To Ship' and update your tracking information

1. Click Re-Ship
2. A prompt will appear asking if you'd like to apply a re-shipping fee (Optional)
3. The order status will automatically update from 'Returned' to 'To Ship' and update your tracking information

View your orders marked as 'Returned' by navigating to the orders page and adjusting the "Order Status" to "Returned".

Quickly mark orders as returned, process exchanges, apply re-shipping fees, and re-ship, all in one workflow

Order Return Management

Find answers and get help from Intercom Support and Community Experts

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Order Return Management

Step 1: Mark the Order as Returned

Step 2: Re-Ship the Order