15 articles
VOS Hosted Sites: Provide Site StructureProvide us with the pages that you want set up for your VinesOS site
Configure Sales TaxSet up destination and origin sales tax options: Ship Compliant, Avalara Tax Rates, or State level taxes
Set up subdomainCreate a subdomain for our hosted pages
Set up email deliverability and securityTo ensure proper delivery of your emails and to mitigate the potential risk of being hacked, we recommend that you add these DNS records
Reporting an issue or asking a questionLearn how to report an issue or ask a question to ensure effective results
Clear browser cache and cookiesIf you randomly get logged out of Vines OS, you may need to clear your browser cache and cookies.
Clear application cache and data
Updating your Vines OS Site to match your website or remove popupsUsing the Clear Cache option to match your website or remove popups
Can't login, main website is down so VinesOS is down tooIf your main website is down, you can login to VinesOS using a 'backdoor'
Login IssuesHaving troubles logging into the Dashboard or getting logged out
Provide VinesOS support with Mailchimp account access to troubleshoot issuesHow to provide Mailchimp account access to VinesOS Support
"Transaction does not exist" error messageIf you are doing a refund and get error ""Transaction does not exist""
VinesOS charges and credit card on fileHow to see past charges and update your card on file
Error: Shipping was not charged on an orderDid you see the error message "Due to the size of your order, additional shipping rates will apply" and no shipping was charged?
“Forgot password” problemsMember says they didn't receive the forgot password email