12 articles
Processing OrdersHow to process your orders
Bulk processing Orders, Shipping & LabelsNeed to process multiple orders.
Manage Declined Club OrdersHow to process orders after cards have been updated
Partial refundHow to issue a partial refund to an order
Void and Refund Orders on VinesOS Dashboard or POSHow to refund or void a processed order or club order
Refunds and surcharges - bulk refund, multiple orders, reports
Retrieving or wasting inventory from a fraudulent orderHow to manage order inventory that has been determined to be fraud
Add a Surcharge, Refund, Discount, and make other edits to an OrderHow to add a surcharge, refund, discounts and make other changes to an existing order
Search for orders by last-4 of the credit card.Expanded search options - Search orders by last 4 of the credit card.
Club order filters by club and releaseChanges to the Orders filters. Order Type/Club Release
Abandoned Cart Email Reminder - LegacyHow to set an abandoned cart email reminder for customers that have not completed an online purchase
System-generated order numbersHow numbers are allocated and how to interpret gaps in the sequence