Set up:

Make sure you have already set up Shipping Carrier credentials.

Printing individual labels:

After processing an individual ecommerce order the Ship button will appear, once your credentials are recognized. Note: in the case of Fedex, see FedEx setup instructions, and allow up to 2 weeks for FedEx label approval.
Pickup orders will not show the Ship button. It will only appear for orders that are to be shipped. Click the Ship button and you will get a notice that the order shipment has been created successfully and a tracking number will appear. The customer will automatically receive the tracking information. To modify the text on the default tracking notification email, see the Notifications section, under 'Shipping Tracking', there is one for ecommerce and one for club.  

Click the Print label button to print an individual label. From the browser, where the label opens, just print the page (ie, use Command or Control + P, or choose Print from the menu). If you have an update to make on the tracking, click Notify button to email the customer any UPDATE to the shipping info, otherwise disregard it and they will automatically get it when the shipment label is created. 

Themal label printing

To print to a thermal label printer, from the Print button, choose the "Printed Thermal 6x4" option, instead of the green button. This will create a PDF that is suitable for thermal printers.

Re-printing labels

Form time to time you may need to re-print a shipping label.  After you've printed the first label, the Print label button will change to Printed label.  This is to inform you that a label has already been printed.  When you click on the button, you'll see a pop-up that asks you to confirm printing a duplicate label or cancel the print request.

Printing Club labels or Bulk labels

Go to Club > Club Processing/Shipments > and click to go into the club shipment that you have created.

You can create the labels for all, or filter to Exclude GSO or Only GSO to do them separately. 

Select the Green "Ship" button and wait for the black message bar that it's completed.  You may close the window and come back after some time, but it should not take too long. This is creating all the shipping orders, and it will generate them for UPS only, Fedex only, or a combo of UPS and GSO or FedEx and GSO, depending on your setup. The advantage of choosing GSO is you save on shipping cost to the zips where GSO ships to. 

In the filter section at the top of the page, choose:

Show: Processed

Shipping: Shipping

This will show you a list of only the orders that have been processed and are to be shipped.

Click the top button, "Print" – choose either Labels or Thermal labels depending on your setup. 

A new browser window tab will open long, displaying the list of labels. Now just print the page, as you would any webpage. Make sure to choose the right paper size based on your labels, making sure it all fits on one page.  You can also print to Thermal. 

Check for shipment errors

If there is a shipping error, it will show on the Status section of the invoice. This would happen, for example, if the shipping address is incorrect. In this situation, the label will not be generated or printed. So after a batch, go to Orders and filter for Shipment Errors. 

For each shipment error, open the order by clicking on the invoice number. Scroll down to the Shipment section, and you will see an error, such as "Address Validation Error on ShipTo address" - this comes directly from the shipper via tha API. To fix the shipment error, click Customize Order and correct the address. You may need to check the zipcode (Google it) or call the customer. 

If there is a difference in shipping cost, based on the updated address, you will see in red "Surcharge required" to charge the corrected shipping cost. You can also disregard and not charge the separate additional fee for shipping.

Now click Ship again. A pop up window will appear with the shipping credentials. Scroll to the bottom and click "Create".


Close the window that appears next, so you are back on the Vines OS page. Now refresh the VOS window, and the tracking number and label will be there, ready to print. Click to send the shipment tracking to the customer, it is not sent automatically for shipment errors. 

If the order was not processed, the label will not be generated. You will want to follow the steps below "printing labels for failed orders"

Creating labels from the Orders list

From Ecommerce > Orders, filter for orders that have the status: "Processed, To ship" 

Select All, by checking the box in the top left column

From the buttons at the bottom, select "Ship" to create the labels for these orders.

Now select all and Choose" Print" – choose "Labels" or "Thermal labels"

This will give you a long screen of labels. Now just print the page, as you would any webpage. It will format one invoice per page, followed by the label. Be sure to set proper paper size.

Order Status: 

To Ship = after processed - next you need to click "Ship" button to generate the shipping call to the carrier.
Then the status will be set to 'Shipment created'. Next you need to click "Print label'. CAUTION: Do not print labels twice. Shipping carriers do allow a double shipment of the same label.
Once you have printed the label, you will package up the shipment. 

When the package is scanned on pickup, it will update to "Shipped" and when delivered to the customer it will update to "Delivered".

NOTE: See above section "Shipment errors" to see how to manage any orders for which a label could not be generated. 



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