If you have created a shipment and label, but need to cancel it:
- Navigate to the order you need to cancel shipment for.
- Click on the red "Cancel shipment" button in the center of the order page.
- This will send cancel(void) request to the shipment carrier, (FedEx, UPS, GSO) and the tracking code and label will be removed from the order.
- Now you can make the necessary changes to the shipping details and generate a new shipping label. See below
Update shipping address
Once the shipping has been canceled, you can now modify the order by using the 'Customize Order' button.
- Click 'Customize Order'
- Update shipping info or other order attributes like add wine.
- To regenerate a shipping label, click the green 'Ship' button upper right corner.