The Customize Order feature allows you to add items, discounts, surcharges, refunds, and make other changes to active and processed eCommerce or Club orders, once the order has been created.

3. Making changes. The full order will display on the Customize Order page.
​

4. Adding Items. You can add additional inventory items to the order using the dropdown, which lists all of your existing available products.

5. Applying a Discount. To apply a discount to the order, enter a description, value, and select the discount type as either a dollar ($) or percentage (%). For example, the discount applied could be $20.00 or 20%. Click the Apply button to immediately apply the discount to the order.

6. Changes to Shipping & Handling. You can select a different available shipping option from the dropdown menu.

7. Add Surcharge or Refund. If you need to apply a surcharge or refund, just click one of those buttons, enter your description, then enter the dollar amount. NOTE: Refunds and surcharges done this way will NOT update tax on an order.
​
8. Optionally, you can scroll down the page to make more edits. Options include:

If you are done making changes, click the DONE button. You will be automatically redirected back to the Order Details page. In the upper left of the record, review any charge/refund amounts. To process the order changes through to the merchant account, you must click the green Surcharge Now or Refund Now button. Please note that this order will NOT be altered until this step has been done!
​
Final Step in the Order Record - Click the Green Button to save changes.

VOID/REFUND THROUGH THE POS SYSTEM, IMPORTANT NOTE
IF you void an order through the POS, please note that using the Void option will issue the refund for any dollars captured, so you do NOT need to do a separate refund prior to voiding the order.