FAQs, promoting, order handling, declines/fraud, optimizing
29 articles
Placing Products on Sale
Update a registered customers' credit card
Update a member credit card
Using the editor - formatting text and images
How to set up a Gift box or Bundled product
Gift card printing for Vines OS
Wine filters page for product management
Date Stamp and Employee name recorded on Pick-Up Orders
How to refund wine but charge for shipping on a returned order
POS Sale button or text on order page
Display status options for wine or products on Vines OS
Grouping products using Product Tags
Set a single item to count as more than one for coupons
Exclude a product from member discounts and/or coupons
Filter and manage products, make bulk product status and tag updates
Processing Orders
Bulk processing Orders, Shipping & Labels
Manage Declined Club Orders
Partial refund
Void and Refund Orders on VinesOS Dashboard or POS
Refunds and surcharges - bulk refund, multiple orders, reports
Retrieving or wasting inventory from a fraudulent order
Add a Surcharge, Refund, Discount, and make other edits to an Order
Search for orders by last-4 of the credit card.
Club order filters by club and release
Abandoned Cart Email Reminder - Legacy
System-generated order numbers