FAQs, promoting, order handling, declines/fraud, optimizing
29 articles
Placing Products on SaleHaving a sale on wine? The following article details the steps.
Update a registered customers' credit cardEdit customers credit card on file.
Update a member credit cardNeed to update a member credit card on file for future processing?
Using the editor - formatting text and imagesHow to Copy & Paste content or text and apply image spacing and alignment
How to set up a Gift box or Bundled productCreate gift box or bundle and set shipping for bundled item
Gift card printing for Vines OSCustom branded gift cards
Wine filters page for product managementSearch and filter products for making bulk status or tag updates
Date Stamp and Employee name recorded on Pick-Up OrdersNeed to verify when a member picked-up their order? We've added a date stamp and employee name to pick-up orders.
How to refund wine but charge for shipping on a returned order
POS Sale button or text on order pageIf you see a POS button or text on the order page.
Display status options for wine or products on Vines OSDisplay, no display, POS only, member only and what syncs to Items in Revel
Grouping products using Product TagsHow to tag single and bulk products for promotion on your Shop page
Set a single item to count as more than one for couponsAllow a coupon to apply to an item that includes multiple items
Exclude a product from member discounts and/or couponsHow to exclude a product from certain types of discounts
Filter and manage products, make bulk product status and tag updatesWine search, bulk filter updates, and reorder display options
Processing OrdersHow to process your orders
Bulk processing Orders, Shipping & LabelsNeed to process multiple orders.
Manage Declined Club OrdersHow to process orders after cards have been updated
Partial refundHow to issue a partial refund to an order
Void and Refund Orders on VinesOS Dashboard or POSHow to refund or void a processed order or club order
Refunds and surcharges - bulk refund, multiple orders, reports
Retrieving or wasting inventory from a fraudulent orderHow to manage order inventory that has been determined to be fraud
Add a Surcharge, Refund, Discount, and make other edits to an OrderHow to add a surcharge, refund, discounts and make other changes to an existing order
Search for orders by last-4 of the credit card.Expanded search options - Search orders by last 4 of the credit card.
Club order filters by club and releaseChanges to the Orders filters. Order Type/Club Release
Abandoned Cart Email Reminder - LegacyHow to set an abandoned cart email reminder for customers that have not completed an online purchase
System-generated order numbersHow numbers are allocated and how to interpret gaps in the sequence