VinesOS

Learn how to report an issue or ask a question to ensure effective results

Reporting an issue or asking a question

If you randomly get logged out of Vines OS, you may need to clear your browser cache and cookies.

Clear browser cache and cookies

Clear application cache and data

Using the Clear Cache option to match your website or remove popups

Updating your Vines OS Site to match your website or remove popups

If your main website is down, you can login to VinesOS using a 'backdoor'

Can't login, main website is down so VinesOS is down too

Having troubles logging into the Dashboard or getting logged out

Login Issues

How to provide Mailchimp account access to VinesOS Support

Provide VinesOS support with Mailchimp account access to troubleshoot issues

If you are doing a refund and get error ""Transaction does not exist""

"Transaction does not exist" error message

How to see past charges and update your card on file

VinesOS charges and credit card on file

Did you see the error message "Due to the size of your order, additional shipping rates will apply" and no shipping was charged?

Error: Shipping was not charged on an order

Member says they didn't receive the forgot password email

“Forgot password” problems

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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