Trouble Shooting

5 articles in this collection
Written by Jules Robbins and Andrew

"Transaction does not exist" error message

If you are doing a refund and get error ""Transaction does not exist""

Written by Jules Robbins
Updated over a week ago

Error: Shipping was not charged on an order

Did you see the error message "Due to the size of your order, additional shipping rates will apply" and no shipping was charged?

Written by Jules Robbins
Updated over a week ago

Member export

Member export form for Vines OS

Written by Andrew
Updated over a week ago

“Forgot password” problems

Member says they didn't receive the forgot password email

Written by Andrew
Updated over a week ago

Login Issues

Having troubles logging into the Dashboard or getting logged out

Written by Andrew
Updated over a week ago